Returns & Refunds Policy

Non-faulty items

We feel it is important our customers have the opportunity to inspect their purchases in the same way as if they had visited a retail outlet. Our 30 day return policy has no hidden catches – we offer a No Quibble, 30 Day Money Back Guarantee On All Purchases. All we ask is you send the items back to us in the original packaging, in the same condition the item was received (new and unopened), and take reasonable care of the goods whilst they’re in your care and when sending them back to us (get a returns number first please). Please contact us first to get a Returns Authorisation Number and so we can give you the address to send the items to. Once your return is received and inspected by our warehouse staff (usually within 72 hours of receipt), we will give you a full refund on the goods but are unable to refund the original carriage charges, if the items are not faulty. All goods are deemed delivered, after a 60 day period from despatch of goods; it is deemed the goods have been delivered, unless Fireology are notified within this 60 day period (this being a reasonable period for a customer to highlight delivery problems).

This does not affect your statutory rights.

Please Note: We cannot accept a return on items which have been used or installed (e.g. alarms, detectors etc once they have been wired in / battery tags removed etc)

Special Order items

Sorry, but items that have been made to order or special order, such as those listed below are non-returnable.

Fire Control Panels
Specialist non standard Extinguishers.
Specialist One Off Labels

Faulty items

Contact us immediately when a product is faulty. Depending on the weight of the item, faulty items will either be collected by us (at our discretion), or we will ask for you to send the items back to us. Faulty items will be inspected by our team or the manufacturer.

If the item is confirmed to be faulty we will refund any return postage charges incurred by you and subsequently arrange for a full refund or replacement of the item(s).

If the item is not found to be faulty then this will be held at our warehouse ready for return to the purchaser once a return postage charge has been paid (we will contact you to arrange this additional charge). We will not offer a refund of any postage charges or for the item value in this scenario.

If the item is found to have been damaged due to incorrect installation, wiring, negligence or avoidable environmental damage then no refunds will be made for the item or any postages charges.

Returns must be accompanied by an associated Returns Authorisation Number (RAN) which can be obtained by contacting us first via email:

If for any reason you are issued with a refund, please note the following: We will apply the refund to your original method of payment usually within 7 days of receiving the goods. Please note certain credit card companies may take a further 2-10 business days to post to your account. A refund will usually reach your credit card account within 4 working days after being processed, although please allow up to 10 working days for it to be credited. We do however reserve the right to refund you within 30 days of the return.

Shipping to Countries Outside of the UK

We currently do not ship outside of the UK. If you wish to use a freight forwarding company it shall be deemed delivered when it reaches their UK address.